Student Guide

Access to University computing resources

By taking classes with the University of Illinois at Urbana-Champaign (Illinois), you get access to a wealth of resources such as email, file storage, the iSchool Intranet, the University Library, and more. To access these resources and to attend a class, you will need a University of Illinois Account. After you register you will receive a University Identification Number (UIN) and instructions on how to claim your NetID. Your NetID is a name assigned to you that is unique across all University of Illinois campuses. It serves as your login to University computing and networking services and also determines your University email address, which is "your_netid [at] illinois.edu." Please be aware that we will use your Illinois email address to contact you, and you are expected to either check this account or have this account's email forwarded to your primary account.

Your NetID will give you access to your iSchool Moodle course space, as well as other School-supported resources. It is critical that you test this account before your classes begin. Please note that your instructor may assign readings or other activities to be completed before the start of class, so it is important not only to access your account, but also to review the Moodle course space for each class you are taking.

Attendance requirements for online courses

As a reminder, your online course(s) will have weekly synchronous (live) sessions that you are required to attend. 

Disability accommodation

If you need special accommodations due to a disability, while attending online or on-campus sessions, we encourage you to request these accommodations in advance by contacting the division of Disability Resources and Educational Services (DRES).

Guide to Library resources

A library resource guide for students enrolled in online or off-campus courses is available via the University Library. Start first with the LIS Virtual Library!

Maximum credit hours

Continuing education students may take a maximum of 12 credit hours of coursework. Permission to take additional credit hours may be granted in special circumstances (e.g., alumni seeking professional development, school media endorsement). A maximum of 12 hours can be applied toward a degree upon matriculation.

Technology training and equipment requirements

Before classes begin, we strongly recommend that all continuing education students review our documentation about the Moodle (course management system) and Blackboard Collaborate (web conferencing software used for live sessions).  We also encourage you to attend a technology orientation workshop called Meet Blackboard Collaborate. Meet Blackboard Collaborate workshops are offered online at the beginning of each semester and workshop dates can be seen on the School calendar. 

If you are taking an online course, please review the Blackboard Collaborate 101 Moodle space for system requirements and documentation for live sessions (login required). A headset microphone is required for class. 

Textbook information

Please check the textbook page for required and recommended textbooks.

Tuition payments

Please review information about tuition payment due dates.

Contact information

For technical support problems, please contact the Help Desk in Room 228:

1-800-377-1892
217-244-4903
help [at] support.ischool.illinois.edu

The Help Desk is staffed Monday through Friday, 8:00 a.m. to 5:00 p.m. Central and during all online course sessions.