Michelle Chronister is using skills she learned at the iSchool in her job at the Institute of Museum and Library Services (IMLS), researching how people use their digital products and figuring out how to improve the user experience.
Where do you work and what is your role?
I recently started working as a user experience and accessibility consultant at IMLS, which is the primary source of federal support for the nation’s libraries and museums. In this role, I conduct user research to better understand how people use their digital products and then translate the findings into concrete actions for improvement. It’s an iterative and never-ending process!
Prior to working for IMLS, I was the content branch manager in the Digital...