IS 504 Reference and Information Services

Explores reference and information services in a variety of settings, introduces widely used print and online sources, and develops question negotiation skills and search strategies.

Learning objectives

  • Describe, compare and evaluate different types of electronic & print information sources and use selected examples.
  • Understand and apply techniques of question negotiation.
  • Analyze an information need and identify types of sources likely to meet that need.
  • Develop and apply appropriate search strategies for information retrieval.
  • Be able to comprehend and discuss reference services and issues within the context of different types of libraries and information centers.

Recent syllabus

Scheduled Offerings

  • Summer 2018

    • IS504AO
      Mon, 6:30 pm - 8:30 pm
      Online
      Instructor
      Jeanne Holba Puacz
      CRN
      39556
      Length
      8 weeks
      Credit hours
      4
    • IS504AO2
      Mon, 2:00 pm - 4:00 pm
      Online
      Instructor
      Melissa Wong
      CRN
      39557
      Length
      8 weeks
      Credit hours
      4
  • Fall 2018

    • IS504A
      Mon, 9:00 am - 11:50 am
      Room 131
      On-Campus
      All other students need department approval. Email ischool-advising@illinois.edu.
      Instructors
      Beth Woodard, Susan Avery
      CRN
      68269
      Length
      16 weeks
      Credit hours
      4
    • IS504AO
      Thu, 6:30 pm - 8:30 pm
      Online
      All other students need department approval. Email ischool-advising@illinois.edu.
      Instructor
      Jeanne Holba Puacz
      CRN
      68970
      Length
      16 weeks
      Credit hours
      4
    • IS504AO2
      Mon, 6:15 pm - 8:15 pm
      Online
      All other students need department approval. Email ischool-advising@illinois.edu.
      Instructor
      Melissa Wong
      CRN
      68971
      Length
      16 weeks
      Credit hours
      4
  • Spring 2019

    • IS504A
      Tue, 9:00 am - 11:50 am
      Room 131
      On-Campus
      Instructors
      Beth Woodard, Susan Avery
      CRN
      67377
      Length
      16 weeks
    • IS504AO
      Tue, 1:00 pm - 3:00 pm
      Online
      Instructor
      Jeanne Holba Puacz
      CRN
      67495
      Length
      16 weeks
    • IS504AO2
      Thu, 6:30 pm - 8:30 pm
      Online
      Instructor
      Jeanne Holba Puacz
      CRN
      67496
      Length
      16 weeks

Textbooks and Course Materials

Available from the Illinois Union Bookstore (IUB).