Across the nation, 911 dispatch centers are facing a worker shortage. Unfortunately, this understaffing, plus the nature of the job itself, leads to dispatchers who are often overworked and stressed. Meanwhile, when community members need to report a crime, their options are to contact 911 for an emergency or, in a non-emergency situation, call a non-emergency number or fill out an online form. A new chatbot, SafeRBot, designed and developed by Associate Professor Yun Huang, Informatics PhD student Yiren Liu, and BSIS student Tony An seeks to improve the reporting process for non-emergency situations for both community members and dispatch centers.