Skip to main content Skip to main navigation
University of Illinois Urbana-Champaign
Student Life
In This Section

Help Desk

Welcome to the Help Desk! We want to make the technology you use as simple and stable as possible so that you can focus on your studies. That being said, problems will occur and you may need support from time-to-time. We hope you will quickly discover that we are the friendliest support staff you have ever met, and that you can come to us with just about any question you can think to ask!

Help Desk group photo 2024

Have any questions? Contact the Help Desk!

ischool-support@illinois.edu
217-244-4903 or 800-377-1892
Tech Chat
@iSchoolUI_Tech via Twitter

Help Desk 
4th Floor, 614 E. Daniel Street

Hours of Operation:
Monday - Thursday: 8am - 6pm Central Time
Friday: 8am - 5pm Central Time
When classes are not in session: 9am - 5pm Central Time

To report after hours building emergencies, please call Campus Police at (217) 333-1216.

Before classes begin

  1. Make sure you can meet the laptop requirement.
  2. Claim your Net ID. You will need your Admit ID (found in your admission letter) and your University ID Number.
  3. Set your recovery options in case you forget your University of Illinois password.
  4. Log in to your University of Illinois email account and either check it regularly or have it forwarded. If you have recently claimed your NetID and cannot access your university email account, please note that it can take up to 2 hours before your email inbox is ready.
  5. Log in to Zoom to activate your account and then sign on with SSO.
  6. Log in to Canvas, the learning management system used by the iSchool.

On-campus students

  1. Become familiar with our building facilities and hours.
  2. Get your mobile device on the wireless network.
  3. Learn how to check out audio/visual equipment.

Learn more about technology resources

  1. Review the technology section on iSchool Connect (login will be required).
  2. Learn more about your Illinois accounts and passwords.
  3. Set up your Illinois Box.com file storage.
  4. Access online courses from LinkedIn Learning through the University of Illinois.
  5. Download free and discounted software through the University of Illinois Webstore.
  6. Look into discounted hardware through the University of Illinois Tech Zone.