Help Desk
The Help Desk is here to support members of the iSchool community with their technology needs.
| ischool-support@illinois.edu 217-244-4903 or 800-377-1892 Tech Chat 4th Floor, 614 E. Daniel Street | Hours of Operation: Monday - Thursday: 8:00 a.m. - 6:00 p.m. Central Time Friday: 8:00 a.m. - 5:00 p.m. Central Time When classes are not in session: 9:00 a.m. - 5:00 p.m. Central Time |
We help make the technology you use as simple and stable as possible so that you can focus on your work. When problems occur, we’re here to help! You will quickly discover that we have the friendliest support staff, and you can come to us with any question you can think to ask!
Before classes begin
- Make sure you can meet the laptop requirement.
- Claim your Net ID. You will need your Admit ID (found in your admission letter) and your University ID Number.
- Set your recovery options in case you forget your University of Illinois password.
- Log in to your University of Illinois email account and either check it regularly or have it forwarded. If you have recently claimed your NetID and cannot access your university email account, please note that it can take up to 2 hours before your email inbox is ready.
- Log in to Zoom to activate your account and then sign on with SSO.
- Log in to Canvas, the learning management system used by the iSchool.
On-campus students
- Become familiar with our building facilities and hours.
- Get your mobile device on the wireless network.
- Learn how to check out audio/visual equipment.
Learn more about technology resources
- Review the technology section on iSchool Connect (login will be required).
- Learn more about your Illinois accounts and passwords.
- Set up your Illinois Box.com file storage.
- Access online courses from LinkedIn Learning through the University of Illinois.
- Download free and discounted software through the University of Illinois Webstore.
- Look into discounted hardware through the University of Illinois Tech Zone.