School of Information Sciences

CIRSS Seminar: Yi-Chieh Lee

CS doctoral student Yi-Chieh Lee will lead a session on "Designing a Chatbot as a Mediator for Promoting Deep Self-Disclosure." All are most welcome to attend.

Abstract: Chatbots have great potential to serve as a low-cost, effective tool to support people's self-disclosure. Prior work has shown that reciprocity occurs in human-machine dialog; however, whether reciprocity can be leveraged to promote and sustain deep self-disclosure over time has not been systematically studied. In this work, we design, implement and evaluate a chatbot that has self-disclosure features when it performs small talk with people. We ran a one-month study with 47 participants and divided them into three groups to use different chatting styles of the chatbot for three weeks. We found that chatbot self-disclosure had a reciprocal effect on promoting deeper participant self-disclosure that lasted over the study period, in which the other chat styles without self-disclosure features failed to deliver. Chatbot self-disclosure also had a positive effect on improving participants' perceived intimacy and enjoyment over the study period. This presentation will also discuss our work-in-progress study where a chatbot is used as a mediator to promote trust and to encourage users’ self-disclosure to mental health professionals.

All are most welcome to attend. Questions? Contact Janet Eke.

This event is sponsored by Center for Informatics Research in Science and Scholarship

School of Information Sciences

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MC-493

Champaign, IL

61820-6211

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Email: ischool@illinois.edu

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