Our approach is inherently multidisciplinary. We have developed processes, procedures, and policies to facilitate successful, sustainable multidisciplinary working. As such, we can serve as a natural hub for cross-campus, cross-institutional, and cross-national collaborations to address complex social problems that require a multiplicity of perspectives to develop solutions and confront unintended consequences.
Our approach is also inherently holistic. We consider who uses information and the technologies that enable that information use. We ask how and why people use certain information, and what they would really like to be able to do but can't because it is currently impossible, too difficult, or too expensive—and what we might do about that. We look at both the benefits and harms of information use and who gets the opportunities to be involved.
We look at information use and information production everywhere, so we are necessarily domain agnostic. We consider and examine information use in the sciences, social sciences, arts and humanities; by experts, researchers, and end users. When thinking about the end users of information, we take into account who they are and their life context, so we explore information use by toddlers, young children, teens, students, parents, families and the elderly, looking at information for entertainment, for health, for employment, and for myriad other purposes.