Get to Know: Jen Anderson, Information Resources Manager

Jen Anderson
Jen Anderson, Information Resources Manager

Our School is grateful for talented and dedicated staff, who contribute greatly to our teaching and research excellence. This "Get to Know" series highlights our staff, sharing their friendly faces and stories of professional success. 

Where did you grow up?

I’m a townie! My family moved to Champaign when I was a year and a half old. 

What year did you begin working for the iSchool?

I started at the iSchool in the summer of 2005.

Where did you work prior to the iSchool, and what did you do?

Immediately before joining the iSchool, I worked at a law firm in New York City. I provided their in-house software training as well as help desk support. Before that, I worked as a fundraiser for small arts organizations in NYC.

What do you do at the School?

Like many people around here, I've worn several hats. I'm currently the manager of the Help Desk, which is a wonderful position since I get to interact with students, staff, and faculty every day.

What do you like best about your job?

Working with the fabulous graduate assistants at the Help Desk to provide top-notch support to the iSchool community.

What do you enjoy doing in your spare time?

I enjoy spending time with my family, running, traveling, reading, and playing board games.

Updated on
Backto the news archive

Related News

Merkley joins the iSchool’s IT team

Ky Merkley joined the iSchool this month as senior IT specialist. Their responsibilities will include supervising the graduate assistants at the Help Desk, assisting with instructional technology, and providing support to faculty on the digital accessibility of their courses.

Ky Merkley

Get to know Chloe Miller, MSLIS student

MSLIS student Chloe Miller is using her journalism background in her role as editorial assistant for the iSchool's quarterly journal, Library Trends. In the span of a year, Miller has proofed and edited nearly 2,000 references across approximately ten languages for adherence to the Chicago Manual of Style and provided foundational research for new policies and procedures.

Chloe Miller_square

Thomas joins the iSchool's HR team

Carolyn Thomas joined the iSchool on September 16 as human resources manager. She will be working with the HR team to mentor and train, create efficiencies and streamline tasks, and provide an overall successful delivery of HR services to the iSchool community.

Carolyn Thomas

Get to know Grant Florence, user experience designer

Grant Florence (BSIS '23) used final projects from his iSchool courses to assemble a portfolio of case studies, which helped him land his job as a user experience designer for Microsoft. Now he is helping to design solutions for the cloud computing platform Azure. 

Grant Florence

McMillion to lead undergraduate affairs

Desiree McMillion has joined the iSchool as director of undergraduate affairs. In her new position, she will provide leadership and strategic direction for the School's undergraduate degrees, the BS in Information Sciences (BSIS) and BS in Information Sciences + Data Science (BSIS+DS).

Desiree McMillion