Get to Know: Jen Anderson, Information Resources Manager

Jen Anderson
Jen Anderson, Information Resources Manager

Our School is grateful for talented and dedicated staff, who contribute greatly to our teaching and research excellence. This "Get to Know" series highlights our staff, sharing their friendly faces and stories of professional success. 

Where did you grow up?

I’m a townie! My family moved to Champaign when I was a year and a half old. 

What year did you begin working for the iSchool?

I started at the iSchool in the summer of 2005.

Where did you work prior to the iSchool, and what did you do?

Immediately before joining the iSchool, I worked at a law firm in New York City. I provided their in-house software training as well as help desk support. Before that, I worked as a fundraiser for small arts organizations in NYC.

What do you do at the School?

Like many people around here, I've worn several hats. I'm currently the manager of the Help Desk, which is a wonderful position since I get to interact with students, staff, and faculty every day.

What do you like best about your job?

Working with the fabulous graduate assistants at the Help Desk to provide top-notch support to the iSchool community.

What do you enjoy doing in your spare time?

I enjoy spending time with my family, running, traveling, reading, and playing board games.

Updated on
Backto the news archive

Related News

Ellis joins iSchool Career Services

Michelle Ellis joined the iSchool on April 7 as associate director of career services. In her new role, she will deliver career support to undergraduate and graduate students in the School.

Michelle Ellis

iSchool at Illinois ranked number one

The iSchool at Illinois has retained its top spot in U.S. News & World Report's 2025 ranking of graduate schools offering a master's degree in library and information studies. The iSchool has held the number one ranking for nearly three decades.

iSchool Building

Library Trends explores the philosophy of information in issue and webinar

The School of Information Sciences at the University of Illinois Urbana-Champaign is pleased to announce the publication of Library Trends 73 (1–2). Inspired by the contributions of Marcia Bates, this issue, "Design and the Philosophy of Information," highlights the cultural, social, and philosophical dimensions of information design. Ken Herold served as guest editor. 

Design and the Philosophy of Information

Knox appointed interim dean

Professor Emily Knox has been appointed to serve as interim dean of the School of Information Sciences, pending approval by the Board of Trustees. Until officially approved, her title will be interim dean designate. The appointment will begin April 1, 2025.

Emily Knox

Get to know Wendy Edwards, senior software engineer

Outside of her work as senior software engineer, Wendy Edwards (MSLIS '09) is active in the areas of security and data science through her involvement in Women in Cybersecurity (WiCyS); SANS Institute's Women's Cyber Academy; and NASA's Datanauts program and Space Apps Challenge hackathon. Edwards was a two-time champion in the Target Cyber Defense Challenge, earning scholarships to attend the WiCyS annual conference. In addition to her MSLIS, she holds an MS in computer science from the University of Illinois Springfield.

Wendy Edwards