Understanding Search Literacy and Search Skills Adoption: How People Solve Technical Problems via Search

Despite the ubiquity of search in many people’s daily lives, a lack of search literacy can make it difficult to find solutions to technical problems, such as completing software-based tasks like troubleshooting program installations. iSchool Professor Michael Twidale and Assistant Professor Max Wilson of the University of Nottingham have received funding from Google for a project that aims to develop an understanding of search literacy, and to recommend best practices for teaching technical search literacy and creating tools in support of this kind of search.