In the new book, Reference and Information Services, An Introduction (5th Edition), Professor Linda C. Smith (MS '72) and coeditor Melissa A. Wong (MS '94) have assembled chapters from experts in library and information science that focus on new ideas and methods for providing reference service; discuss the effective use of print, online, and fee-based sources; and explore the future of reference services in light of today's fast-changing technology. The book was published in August by Libraries Unlimited, an imprint of ABC-CLIO.
In addition to Smith and Wong, contributors include several iSchool alumni and faculty members: Dave Tyckoson (MS '78), Kathleen Kern (MS '99), Beth Woodard (MS '79), Wendy Holliday (MS '02), JoAnn Jacoby (MS '97), Marcia Brandt (MS '08), Stephanie Davis-Kahl (MS '98), Jenny Marie Johnson (MS '85), Jeanne Holba Puacz (MS '92), Sarah Erekson (MS '04), Paul Healey (PhD '10), and assistant professors Nicole Cooke and Emily Knox (MS '03).
"The first edition of this textbook was published in 1991, offering instruction on reference and information services in a pre-web world," said Smith. "Now twenty-five years later, the fifth edition reflects the dramatic changes shaped by rapidly developing technologies and increasing volumes of digital content. Thanks to new collaborating authors, this edition also expands coverage in such important areas as readers' advisory services and business, medical, and legal sources."
Smith, associate dean for academic programs, teaches courses in information organization and access, reference, and science reference. She is a past president of both the Association for Library and Information Science Education (ALISE) and the Association for Information Science and Technology (ASIS&T). She also is the recipient of several awards, including the 2010 ASIS&T Award of Merit and the 2012 ALISE Service Award as well as the 2000 Isadore Gilbert Mudge Award from the Reference and User Services Association (RUSA) for distinguished contributions to reference librarianship.
Wong, an iSchool adjunct lecturer, teaches online courses in reference, instruction, management, and academic librarianship. She is the recipient of the 2012 Campus Award for Excellence in Online and Distance Teaching. Previously, she worked as an academic librarian at the University of Southern California and Marymount College Palos Verdes.
"There is an art to distilling down complicated professional issues to the essentials in a way that is both educational and engaging. It was such a pleasure to work with all of our contributors, and I am immensely grateful for their willingness to share their expertise with students," said Wong.